Privacy Policy

Information We Collect

When you get in touch, we collect the details you give us: your name, phone number, email address, and the address where you need spray foam removed. If you call or message us about a job, we keep a record of that conversation so we can help you properly.

Our website also collects some technical information automatically, like your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site. We do not collect more than we need to quote your job and carry out the work.

How We Use Information

We use your details to respond to your enquiry, arrange a site visit, provide a quote, and carry out the spray foam removal work you ask for. We also use your contact information to keep you updated about your job and to send invoices.

With your consent, we may send you occasional updates about our services or seasonal reminders. You can opt out at any time by calling us or replying to any message we send.

Cookies and Tracking

Our website uses cookies to make the site work properly and to remember your preferences. Cookies are small text files stored on your device. They help us see which pages are popular and improve your experience.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well.

Analytics and Third-Party Tools

We use trusted third-party tools like Google Analytics to understand how visitors use our site. These tools collect anonymous data such as page views, time on site, and general location. They do not identify you personally.

We may also use third-party services for scheduling, invoicing, or email communication. These providers only access your information to perform tasks on our behalf and are required to keep it confidential.

Data Sharing and Disclosure

We do not sell or rent your personal information. We share it only with our own team and with trusted suppliers who help us run our business, such as payment processors or IT support. They are bound to protect your data.

We may disclose your information if required by law, such as in response to a court order or to protect the safety of our staff or the public.

Data Retention

We keep your personal information for as long as we need it to provide our services and meet our legal and accounting obligations. For most customer records, that means up to six years after your last job with us.

When we no longer need your information, we securely delete or anonymise it.

Data Security

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. These include secure storage, restricted access for our staff, and using reputable service providers.

No method of transmission over the internet is completely secure, but we work hard to keep your data safe and review our practices regularly.

User Rights

You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete it where the law allows. You can also object to how we use your data or ask us to restrict it.

To exercise any of these rights, just contact us using the details below. We will respond within one month. If you are unhappy with our response, you can complain to the Information Commissioner's Office (ICO).

Children's Privacy

Our services are for homeowners and businesses, not children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us their details, please contact us so we can remove them.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. Any changes will be posted on this page with a new effective date. Please check back occasionally to stay informed.